Cancellation & Changes Policy

Rental Changes & Cancellations:

24hrs notice or more from the booking date = $15 setup/transaction fee.
Cancellations within 24hrs of the booking date - no refund.
Rental bikes must be returned 1 hour before business close.
Late rental returns will be bumped into the next price bracket.

Seven Summits Shuttle Cancellations:

15 days before the shuttle date = $15 admin/transaction fee.
Within 7-14 days of the shuttle date = 50% refund
Within 4-6 days of a Tour start date = 25% refund.
Within 72-hours of a Tour start date, or no show = No Refund
Refunds may take up to 7 business days to process

Tour Cancellations:

15 days or of the Tour start date = $15 admin/transaction fee.
Within 7-14 days of the Tour start date = 50% refund
Within 4-6 days of a Tour start date = 25% refund.
Within 72-hours of a Tour start date, or no show = No Refund
Refunds may take up to 7 business days to process

Program and Lessons Changes & Cancellations:

All cancellations or changes are subject to a $15 processing Fee.
- All changes such as; date, program or participant must be done 3-days prior to the program start date.
A 5% Non-Refundable Fee* is applied at the time of booking by the Booking Software Program
15 days or more of a program start date = $15 fee + 5% non-refundable fee
Within 7-14 days of a program start date = 50% credit + 5% non-refundable fee
Within 4-6 days of a program start date = 25% credit + 5% non-refundable fee
Within 72-hours of a program start date, or no show = No Credit or refund

Program Credit Policy:
All program specific credits must be used within 1 year of the original date of purchase that the credit relates to.

Private Lessons/ Package Completion Policy

Private Lesson /Package Completion:

All private lessons and packages need to be completed in the calendar year they were booked.

Full Payment will be processed upon the first scheduled lesson date.

Any unfulfilled lessons or packages not fulfilled within the calendar year of the original purchase date, will expire on Dec 15th of that year.

Weather Policy

Inclement Weather Policy:
Endless Biking reserves the right to reschedule any program due to inclement weather. However, if Endless Biking can not reschedule or the customer can not attend the rescheduled date no refund or store credit will be issued due to inclement weather.

Air Quality Policy:
When the Air Quality Health Index for Rossland and Area is 8 or above, we will offer the option of refund, credit, or a change in program.

Booking Fees

A 5% processing fee is applied to all transactions. This fee supports our commitment to high-quality service and helps cover software and credit card processing costs. This fee is non-refundable.

Minimum Participants

Due to the nature of our various programs, we do require minimum participants for some of our programs to run. Unless otherwise indicated, the minimum number of participants are as follows:

Shuttle bookings require a minimum of 4 people to book. Single shuttle bookings may incur an additional fee.
Group programs and multi-day programs require a minimum of 4 participants. (Please contact us for group pricing if booking a group of 4 or more)

Program Participation

Program participants or their legal guardian will be required to provide basic medical and emergency contact information prior to their program. Waivers are compulsory for all of our participants and must be completed prior to your program. Please fill in your waiver at the time of booking, if you have any issues please contact us. Please ensure that you have read and understood the waiver. If you have any questions or concerns please contact us prior to the course starting.

Attendees are responsible for ensuring their equipment is in good working condition and appropriate for the course level. KMB does not take responsibility for participants unable to participate due to any equipment that is not in good working order or not appropriate for the course level. This includes safety equipment such as helmets and body armor.

It is your responsibility to ensure that you are in a course that is appropriate for your level. Please read through the level descriptors on the website.

Anti-Bullying Policy

Kootenay Mountain Biking (KMB) is committed to providing a fun, positive, and secure environment in which to learn and enjoy mountain biking. We do not tolerate bullying under any circumstances, nor do we tolerate disruptive behavior which negatively impacts the experience for other participants. At KMB, we advocate a stand up to bullying atmosphere. This means that anyone who knows that bullying is taking place is expected to report the incident. Participants and parents should be assured that they will be supported when bullying is reported.

Disruptive behavior includes any rude, disrespectful, or negative behavior towards other participants, coaches, or the program in general. Equally, disruptive behavior includes a negative attitude toward biking and resistance to participating in activities.

Please also ensure that the participant is enrolled in the right program for their skill level and has adequate, functional equipment, as such circumstances also disrupt the program and enjoyment for all participants.

Definition of Bullying

Bullying is defined as conduct, gestures, or comments which are insulting, intimidating, humiliating, hurtful, malicious, degrading, or otherwise offensive to others, and which create a hostile or intimidating environment, or which negatively affects the physical and/or emotional well-being of others. Bullying is any written, verbal or physical act, or any electronic communication, whether it is a single incident or a series of incidents that results in intentional pain and distress to the victim.

Signs and Symptoms

A child may indicate he or she is being bullied through various signs and symptoms. While some children are prone to report bullying to their parents, coaches, or adults, others will not, due to fear, intimidation, or other factors. Coaches and parents should be aware of possible signs indicating that bullying may be taking place. These signs and behaviors could indicate other problems, but bullying should be considered a possibility and should be investigated.

Procedures for Parents, Coaches, and the Executive Director

Parents and participants should report bullying incidents to the coach. If the problem persists, reach out to the Kootenay Mountain Biking CEO, Pete Burkitt. If necessary and appropriate, police may be consulted.

In all cases of reported bullying, parents of the participant who was bullied shall be informed immediately and may be asked to meet with the respective coach and/or CEO to discuss the incident. In all cases, strict confidentiality shall be maintained. It is not our goal to make a public example of reported incidents.

The negative behavior must be investigated and the bullying stopped immediately. The parents of any participant who is reported to be bullying or disrupting the program will be contacted immediately and asked to meet to discuss the incident and work with the individual to modify behavior.

Consequences of Bullying

In a first offence situation involving bullying and/or disruptive behavior, an attempt will be made to encourage the bully (or bullies) or individual to modify their behavior for their benefit, for the benefit of the person bullied, and for the team. An attempt will be made by the coach, manager, or parent(s) to reconcile the situation between individuals (age and level of maturity and or severity of offence must be considered).

If the bullying and/or disruptive behavior persists, disciplinary action may include but is not limited to immediate removal from participation in the program. At the discretion of Kootenay Mountain Biking, the individual may or may not be eligible to participate in future programs. Reimbursement for any such removal will be forfeit.