Kootenay Mountain Biking

GENERAL TERMS AND CONDITIONS

Bookings and Cancellations

All online bookings must be made 48 hours in advance unless otherwise indicated on the booking site. If you are trying to book a program within 48 hours of the start time, please contact Kootenay Gateway directly at (250)362-0080 or drop by our Rossland location at 2118 Columbia Ave.

At Kootenay Mountain Biking, we strive to create an incredible experience for everyone. We do our very best to accommodate the needs of all our participants. Unfortunately, last-minute changes impact program logistics, which can ultimately impact the enjoyment of other participants. Our policies reflect the challenges that such changes create.

Please arrive 15 minutes early, so you don't get left behind. "No shows" are not eligible for a refund.

Cancellations

KOOTENAY GATEWAY IS NOT RESPONSIBLE FOR ANY CANCELLATIONS OR DISRUPTIONS DUE TO WEATHER, WILDFIRE SMOKE OR ANY COVID-19 RELATED CIRCUMSTANCES.

NEW: In order to ensure the best possible opportunity for all of our participants in our programs, we are no longer able to offer refunds or transfers after registration in any of our scheduled bike programs, as of January 1, 2022. Where programs are cancelled or postponed by KMB, due to extenuating circumstances, partial or full credit may be offered for use at a later date or transferred to another available program.

Please understand that our cancellation policy also applies to injuries and emergencies, which are not uncommon, given the risk potential for mishaps in our beloved recreation.

Note that transfers can be as challenging as a cancellation. We will do our best; however, our cancellation policy may still apply.

Minimum Participants

Due to the nature of our various programs, we do require minimum participants for some of our programs to run. Unless otherwise indicated, the minimum number of participants are as follows:

Shuttle bookings require a minimum of 2 people to book. Single shuttle bookings may incur an additional fee.
Group programs and multi-day programs require a minimum of 4 participants. (Please contact us for group pricing if booking a group of 4 or more)

Program Participation

Program participants or their legal guardian will be required to provide basic medical and emergency contact information prior to their program. Waivers are compulsory for all of our participants and must be completed prior to your program. Please fill in your waiver at the time of booking, if you have any issues please contact us. Please ensure that you have read and understood the waiver. If you have any questions or concerns please contact us prior to the course starting.

Attendees are responsible for ensuring their equipment is in good working condition and appropriate for the course level. KMB does not take responsibility for participants unable to participate due to any equipment that is not in good working order or not appropriate for the course level. This includes safety equipment such as helmets and body armour. IF YOU ARE UNSURE PLEASE CONTACT US PRIOR TO REGISTERING.

It is your responsibility to ensure that you are in a course that is appropriate for your level. Please read through the level descriptors on the website.

Anti-Bullying Policy

Kootenay Mountain Biking (KMB) is committed to providing a fun, positive, and secure environment in which to learn and enjoy mountain biking. We do not tolerate bullying under any circumstances, nor do we tolerate disruptive behaviour which negatively impacts the experience for other participants. At KMB, we advocate a STAND UP TO BULLYING atmosphere. This means that anyone who knows that bullying is taking place is expected to report the incident. Participants and parents should be assured that they will be supported when bullying is reported.

Disruptive behaviour includes any rude, disrespectful, or negative behaviour towards other participants, coaches, or the program in general. Equally, disruptive behaviour includes a negative attitude toward biking and resistance to participating in activities.

Please also ensure that the participant is enrolled in the right program for their skill level and has adequate, functional equipment, as such circumstances also disrupt the program and enjoyment for all participants.

Definition of Bullying

Bullying is defined as conduct, gestures, or comments which are insulting, intimidating, humiliating, hurtful, malicious, degrading, or otherwise offensive to others, and which create a hostile or intimidating environment, or which negatively affects the physical and/or emotional well-being of others. Bullying is any written, verbal or physical act, or any electronic communication, whether it is a single incident or a series of incidents that results in intentional pain and distress to the victim.

Signs and Symptoms

A child may indicate he or she is being bullied through various signs and symptoms. While some children are prone to report bullying to their parents, coaches, or adults, others will not, due to fear, intimidation, or other factors. Coaches and parents should be aware of possible signs indicating that bullying may be taking place. These signs and behaviours could indicate other problems, but bullying should be considered a possibility and should be investigated.

Procedures for Parents, Coaches, and the Executive Director

Parents and participants should report bullying incidents to the coach. If the problem persists, reach out to the Kootenay Mountain Biking CEO, Natasha Lockey. If necessary and appropriate, police may be consulted.

In all cases of reported bullying, parents of the participant who was bullied shall be informed immediately and may be asked to meet with the respective coach and/or CEO to discuss the incident. In all cases, strict confidentiality shall be maintained. It is not our goal to make a public example of reported incidents.

The negative behaviour must be investigated and the bullying stopped immediately. The parents of any participant who is reported to be bullying or disrupting the program will be contacted immediately and asked to meet to discuss the incident and work with the individual to modify behaviour.

Consequences of Bullying

In a first offence situation involving bullying and/or disruptive behaviour, an attempt will be made to encourage the bully (or bullies) or individual to modify their behaviour for their benefit, for the benefit of the person bullied, and for the team. An attempt will be made by the coach, manager, or parent(s) to reconcile the situation between individuals (age and level of maturity and or severity of offence must be considered).

If the bullying and/or disruptive behaviour persists, disciplinary action may include but is not limited to immediate removal from participation in the program. At the discretion of Kootenay Mountain Biking, the individual may or may not be eligible to participate in future programs. Reimbursement for any such removal will be forfeit.

Seven Summits Shuttle

We meet at 7:45am (or 15mins prior to pickup time) outside Kootenay Gateway (2118 Columbia Ave, Rossland). After loading the trailer we convoy down to drop your vehicle at the trail end. Then we load up the van and take you to the trailhead for your epic ride.

Please note, if you are the only person booked on the shuttle, there will be an additional $35 fee. If you wish to avoid this fee you can invite a friend to book their ride on the same day. This shuttle is also offered to anyone who wants to hike the trail, rather than bike.

You can book the 7 summits shuttle before the 15th July however you ride the trail at your own risk, conditions and snow depending.

Please note dogs are welcome on the shuttle for an additional $15.

Cancellations on Private and Custom Bookings (Including Seven Summits Shuttle)

No refunds are available for the 7 Summits shuttle
Cancellations outside of 24 hours we are happy to offer a credit for the current season.

Please arrive 15 minutes early, so you don't get left behind. "No shows" are not eligible for a refund.
Any change to your booking will incur a $50 Administration fee. Alternatively, you can purchase change insurance for $50 which allows up to 3 changes to the booking within 2023, and does not change the refund policy. This offer will be honoured until the end of the 2023 calendar year.
If you would like to secure the date for your shuttle service. We accept a 20% non refundable deposit toward your shuttle booking.

COVID-19 Health and Safety Plan

Current version: April, 2022

At KMB, we take the health and safety of our staff, guests, and community very seriously. We outline the following measures and policies we have put into place to help prevent the spread of COVID-19 and protect our guests and staff. This policy may be updated as needed, based on guidelines and recommendations from provincial health authorities.

General Measures:

Bookings can be made via the telephone or online through our website www.kootenaymountainbiking.com - registration forms, waivers, and payment can all be completed online.
Any transaction that must happen in person will be handled according to the in-store measures.
Routine daily symptom screening for all staff members.
Employees must practice regular hand washing throughout the day and immediately upon arrival at work.
All program and activity participants will be screened for COVID-19 symptoms, i.e. sore throat, fever, sneezing, fatigue, coughing, or gastrointestinal symptoms, i.e. nausea, vomiting, diarrhea, and may be refused service.
Guests and staff must follow all posted signage and obey 2m distancing.

On-trail Measures:

All participants must meet our guides at the trailhead, specific instructions will be given based on each situation.
Guides will be fully trained on our policies and procedures. They will give a mandatory safety talk at the beginning of all clinics, lessons, and tours to inform participants of relevant policies and procedures.
Guides and company vehicles will be equipped with alcohol sanitizer, disposable medical masks, and disposable gloves.

We are happy to answer any questions you may have about our COVID-19 safety measures, please contact our office: 1(250) 362-0080 or info@kootenaygateway.com