Terms and Conditions
Kootenay Mountain Biking
COVID-19 Health and Safety Plan
Current version: June 1, 2020
At KMB, we take the health and safety of our staff, guests, and community very seriously. We outline the following measures and policies we have put into place to help prevent the spread of COVID-19 and protect our guests and staff. This policy may be updated as needed, based on guidelines and recommendations from provincial health authorities.
Bookings can be made via the telephone or online through our website www.kootenaymountainbiking.com - registration forms, waivers, and payment can all be completed online.
Any transaction that must happen in person will be handled according to the in-store measures.
Routine daily symptom screening for all staff members.
Employees must practice regular hand washing throughout the day and immediately upon arrival at work.
All program and activity participants will be screened for COVID-19 symptoms, i.e. sore throat, fever, sneezing, fatigue, coughing, or gastrointestinal symptoms, i.e. nausea, vomiting, diarrhea, and may be refused service.
Guests and staff must follow all posted signage and obey 2m distancing.
Group sizes for camps and clinics will be limited to allow for physical distancing, and private “bubble” group bookings are encouraged.
Shuttle services are limited to private groups only and masks must be worn by all passengers. We encourage participants to provide their own face masks, but masks and hand sanitizer will be available. Shuttle vehicles will be cleaned and disinfected after each group.
All day tours are limited to private groups only at this time.
For any clinics involving shuttles, masks are mandatory and will be worn by all vehicle occupants.
Max capacity is two (2) people or one (1) group at a time. Signage is posted at the entrance to inform people to wait outside if there are already customers in the store.
Customers are asked to refrain from excessive touching of surfaces and merchandise.
Frequent cleaning and disinfecting of all common surfaces, including the desks and countertop, doorknobs, light switches, washroom.
Debit machine will be disinfected after each transaction.
All participants must meet our guides at the trailhead, specific instructions will be given based on each situation.
Maintain a distance of at least 2m at all times.
Guides will be fully trained on our policies and procedures. They will give a mandatory safety talk at the beginning of all clinics, lessons, and tours to inform participants of relevant policies and procedures.
Guides and company vehicles will be equipped with alcohol sanitizer, disposable medical masks, and disposable gloves.
In the event of a first aid incident, a mechanical issue, or other reason that necessitates getting closer than 2m to any participant, guides will wear a mask and gloves.If mechanical assistance or bike set-up is necessary, surfaces will be disinfected.
GENERAL TERMS AND CONDITIONS
Bookings and Cancellations:
All online bookings must be made 48 hours in advance, unless otherwise indicated on the booking site. If you are trying to book a program within 48 hours of the start time, please contact Kootenay Gateway directly at (250)362-0080 or drop by our Rossland location at 2118 Columbia Ave.
At Kootenay Mountain Biking, we strive to create an incredible experience for everyone. We do our very best to accommodate the needs of all our participants. Unfortunately, last minute changes impact program logistics, which can ultimately impact the enjoyment of other participants. Our policies reflect the challenges that such changes create.
Please arrive 15 minutes early, so you don't get left behind. "No shows" are not eligible for refund.
Please understand that our cancellation policy also applies to injuries and emergencies, which are not uncommon, given the risk potential for mishap in our beloved recreation.
Single day programs:
ALL cancellations are subject to a $10 cancellation fee.
Up to 72 hours in advance: receive a full refund, less cancellation fee
Less than 72 hours in advance: receive 50% refund, less cancellation fee
Less than 48 hours in advance: are not eligible for refund.
ALL cancellations are subject to a $25 cancellation fee.
Up to 2 weeks in advance: receive a full refund, less cancellation fee
Less than 2 weeks in advance: receive 50% refund, less cancellation fee
Less than 48 hours in advance: are not eligible for refund.
Note that transfers can be as challenging as a cancellation. We will do our best; however, our cancellation policy may still apply.
Due to the nature of our various programs, we do require minimum participants for some of our programs to run. Unless otherwise indicated, the minimum participants are as follows:
Shuttle bookings require a minimum of 2 people to book. Single shuttle bookings may incur an additional fee.
Group programs and multi-day programs require a minimum of 4 participants. (Please contact us for group pricing if booking a group of 4 or more)
Program participants or their legal guardian will be required to provide basic medical and emergency contact information prior to their program. Waivers are compulsory for all of our participants and must be completed prior to your program. These will either be sent out via email in advance of your program or will be available at the start of the course.
Youth Courses - All youth must have a U19 medical consent form signed at the start of the course or they will not be able to attend.
Please ensure that you have read and understood the waiver. If you have any questions or concerns please contact us prior to the course starting.
Attendees are responsible for ensuring their equipment is in good working condition and appropriate for the course level. KMB does not take responsibility for participants unable to participate due to any equipment that is not in good working order or not appropriate for the course level. This includes safety equipment such as helmets and body armour. IF YOU ARE UNSURE PLEASE CONTACT US PRIOR TO REGISTERING.
It is your responsibility to ensure that you are in a course that is appropriate for your level. Please read through the level descriptors on the website.
Kootenay Mountain Biking (KMB) is committed to providing a fun, positive, and secure environment in which to learn and enjoy mountain biking. We do not tolerate bullying under any circumstances, nor do we tolerate disruptive behaviour which negatively impacts the experience for other participants. At KMB, we advocate a STAND UP TO BULLYING atmosphere. This means that anyone who knows that bullying is taking place is expected to report the incident. Participants and parents should be assured that they will be supported when bullying is reported.
Disruptive behaviour includes any rude, disrespectful or negative behaviour towards other participants, coaches or the program in general. Equally disruptive behaviour includes a negative attitude towards biking and resistance to participate in activities.
Please also ensure that the participant is enrolled in the right program for their skill level and have adequate, functional equipment, as such circumstances also disrupt the program and enjoyment for all participants.
Definition of Bullying
Bullying is defined as conduct, gestures or comments which are insulting, intimidating, humiliating, hurtful, malicious, degrading or otherwise offensive to others, and which create a hostile or intimidating environment, or which negatively affects the physical and/or emotional well-being of others. Bullying is any written, verbal or physical act, or any electronic communication, whether it is a single incident or a series of incidents that results in intentional pain and distress to the victim.
Signs and Symptoms
A child may indicate he or she is being bullied through various signs and symptoms. While some children are prone to report bullying to their parents, coaches or adults, others will not, due to fear, intimidation or other factors. Coaches and parents should be aware of possible signs indicating that bullying may be taking place. These signs and behaviours could indicate other problems, but bullying should be considered a possibility and should be investigated.
Procedures for Parents, Coaches, and the Executive Director
Parents and participants should report bullying incidents to the coach. If the problem persists, reach out to the Kootenay Mountain Biking CEO, Natasha Lockey. If necessary and appropriate, police may be consulted.
In all cases of reported bullying, parents of the participant who was bullied shall be informed immediately and may be asked to meet with the respective coach and/or CEO to discuss the incident. In all cases, strict confidentiality shall be maintained. It is not our goal to make a public example of reported incidents.
The negative behaviour must be investigated and the bullying stopped immediately. The parents of any participant who is reported to be bullying or disrupting the program will be contacted immediately and asked to meet to discuss the incident and work with the individual to modify behaviour.
Consequences of Bullying
In a first offence situation involving bullying and/or disruptive behaviour, an attempt will be made to encourage the bully (or bullies) or individual to modify their behaviour for their benefit, for the benefit of the person bullied, and for the team. An attempt will be made by the coach, manager, or parent(s) to reconcile the situation between individuals (age and level of maturity and or severity of offence must be considered).
If the bullying and/or disruptive behaviour persists, disciplinary action may include, but is not limited to, immediate removal from participation in the program. At the discretion of Kootenay Mountain Biking, the individual may or may not be eligible to participate in future programs. Reimbursement for any such removal will be forfeit.
Seven Summits Shuttle:
We meet at 7:45am (or 15mins prior to pickup time) at the Rossland Museum. After loading the trailer we convoy down to drop your vehicle at the trail end. Then we load up the van and take you to the trailhead for your epic ride.
Please note, if you are the only person booked on the shuttle, there will be an additional $25 fee. If you wish to avoid this fee you can invite a friend to book their ride on the same day. This shuttle is also offered to anyone who wants to hike the trail, rather than bike.
You can book the 7 summits shuttle before the 15th July however you ride the trail at your own risk, conditions and snow depending.
Please note dogs are welcome on the shuttle for an additional $15
**Minimum bike requirements for youth programs are working hand brakes and 20” wheels. If you are not sure, please call and we will assist.
Group 1 “Beginner”
Very little single track experience . Trails will be our easiest available beginner singletrack
Occasional single track experience but still has a lot to learn. Trails will be our green/blue variety with more small bumps, rocks, roots and switchbacks than grp1
Group 3- “Intermediate”
Ride Single track often and want to improve speed and confidence through small roots and rocks and corners up and down.
Trails have lots of challenging fun Blue switchbacks descending, some steeper descending practice and some blue rocky sections for challenges.
Group 4 - “Intermediate/Advanced”
Have ridden Single track regularly and confident on small roots and rocks
Desire to improve ability to flow through varied steep up/down terrain. Move from Blue to single Black Diamond trail experiences over w/e.
Group 5- “Advanced”
Confident in varied rooty and rocky terrain with steep up/down terrain.
Desire to improve skills and confidence with black diamond terrain. Trails have rocky, rooty, steep pitches, rock faces, man made stunts and log rides if desired.
Must have padding, flat pedals, full face helmet recommended , and at least 6 inch front fork recommended